FAQ

What are your shipping charges?

We offer free shipping worldwide on all orders, big or small. However, we offer tracked shipping which comes at a minimal cost of $6.99!

How will I know that my order has been shipped?

As soon as your order is dispatched, you will receive a shipping confirmation email. If you do not receive an email within 48 hours of placing an order, please contact our customer support team at support@budgetpetworld.com

What about customs and duties?

We do clearly state that it is your responsibility to ensure that the use of our website or purchase of any products from us complies with the law of your city or country. We take no responsibility or warranty in this regard. All local taxes, custom duties and other government fees or charges imposed on any products you purchase are your responsibility.

How do I cancel an order?

To cancel an order, please contact our customer service department on toll free number 1-800-214-4505 or send an email at support@budgetpetworld.com at the earliest.

Is shopping with Budgetpetworld.Com secure?

We offer 100% safe and secure shopping experience. We do not share any of your confidential/private or credit card information with anyone. We follow strict industry standards for security. We have 256 bit encryption (SSL technology) on our payment gateways and we strictly adhere to the PCI (Payment Card Industry) standards. For more information see our privacy policy.

How can I change my account details?

Yes, you can change your account details at anytime. Just log into your account and change your account information or update the relevant information. You can also contact our customer support center for any assistance regarding this.

What do I do if my order is delivered damaged?

If your order is delivered damaged, please click a photo and email us the picture and details about the product at support@budgetpetworld.com. We will be in touch with you to resolve this issue to your satisfaction.

I have forgotten my password, what can I do?

On the Home Page of the website, please click on the "Sign In" button. This will direct you to the Customer Login page. Here enter your email address and click on the "Forgot Password" button. You will receive an email with a link, which will redirect you to a new page. On this page, you can reset a new password for your registered email address.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

Product Disclaimer

Please note:
It is possible that any animal may experience an adverse reaction to a particular product. We advise you to consult a veterinarian before using any products purchased from our company.

Product packaging varies from country to country. We recommend you to check with local authorities if you are unsure about any product.

If you still have questions to ask, please email us at support@budgetpetworld.com and we would be happy to answer you.