Our Guarantee

For 100% customer satisfaction, we provide guarantee for high quality product, on-time delivery and money back. Shopping with us is hassle-free as we ensure that you get the best pet care products at the lowest prices.

For excellent customer service, we promise the following:

Money back guarantee:

To make online shopping a stress free affair, we provide all our products with money back guarantee. In case the order is not delivered within 28 business days from the time of order, we will give you a full refund or re-ship the order as per your convenience. If you face a problem with any product then call us within 5 days of receiving the order. We will give a full refund for unopened products kept in the original packing.

Please Note: In case of incorrect product ordered, please contact us immediately on our toll free number 1-800-214-4505 - 9am to 6pm CST (Mon - Sat).

Product quality guarantee:

Product quality is our top priority and we adhere to it by purchasing the products only from original manufacturers and authorized dealers. Carefully selected by Veterinarians the products are of high quality and give excellent results.

On-time delivery guarantee:

We successfully deliver all the orders within 12-17 business days. By any chance if the orders are not delivered within 28 business days, we will refund your money or will re-ship the order.

Privacy guarantee:

We follow a strict privacy policy and maintain security and confidentiality of customer data. Be it your personal information or financial details, we do not share it with any individual, organization or authorities other than our staff members. By using SSL (Secure Socket Language) technology, we safeguard information exchange.

Returns and Refunds:

If you are not satisfied with the products, please contact us at support@BudgetPetWorld.com within 5 working days or call on our toll free number 1-800-214-4505. Our customer care service providers will assist you for the return or getting a refund or order another product. We will make refunds via the same method of payment.

The returns would be accepted in original packing only. Please help us help you out by calling us within 5 days of order delivery in case you want to return the product. For more, please call our customer care center and get all the details.